If you have received the product but have changed your mind and you would like to return it for a refund , this is unfortunately not possible due to the digital nature of the product, there is no technical means for us to recall or deactivate the product once it has been sent to you.
Customers can only submit a return request for a refund in the following cases:
- When the order has not been confirmed or the product has not been delivered to you.
- If there is a problem with the product (invalid product or previously used).
You can request a return within 3 days if you qualify for returns. If your refund request is approved, we will refund the money via the method available to us.
We do not accept refunds for orders where customers choose the wrong product, for example, choose the wrong platform, not suitable for system requirements. Product description information on the website is for reference purposes only and we do not guarantee complete accuracy, customers are responsible for finding out information and product specifications to buy on the official product page before deciding to buy on the website.
If you have any issues with your purchased product, please contact our Customer Support Team for assistance.